Terms & Conditions

1. Acceptance of Terms

By accessing or using MedVelo ("the Platform"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you may not use the Platform.

2. Description of Service

MedVelo is a healthcare management platform for clinics, pharmacies, and hospitals. It provides modules for clinical administration, staff rostering, facility maintenance, lab information, pharmacy inventory, and telemedicine. Features may change over time.

3. User Accounts

• You must provide accurate, current, and complete information when creating an account.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Accounts are personal and non-transferable unless approved by MedVelo.

4. Acceptable Use

You agree not to:

• Use the Platform for unlawful purposes or in violation of applicable laws.
• Attempt to gain unauthorized access to systems, data, or other users' accounts.
• Interfere with the Platform's security, integrity, or performance.
• Transmit viruses, malware, or harmful code.
• Scrape, crawl, or extract data without permission.

5. Patient Data & Confidentiality

You acknowledge that patient data processed through the Platform is confidential and protected by applicable data protection laws (including Kenya's Data Protection Act). You are responsible for ensuring your use complies with all relevant regulations.

6. Intellectual Property

All rights, title, and interest in the Platform (including software, design, trademarks, and content) remain with MedVelo and its licensors. These Terms do not grant you any ownership rights.

7. Subscriptions & Billing

• Paid plans are billed in advance on a monthly or annual basis.
• Fees are non-refundable except as required by law or as stated in a separate agreement.
• We may change pricing with 30 days' notice.

8. Termination

Either party may terminate this agreement with written notice. Upon termination, your access ends and we will delete or return your data per our data retention policy.

9. Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free operation. MedVelo is not a substitute for professional medical judgment.

10. Limitation of Liability

To the maximum extent permitted by law, MedVelo shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits.

11. Governing Law

These Terms are governed by the laws of Kenya. Disputes will be resolved in Kenyan courts.

12. Changes to Terms

We may update these Terms from time to time. Continued use after changes constitutes acceptance. Material changes will be communicated via email or in-app notice.

13. Contact

Questions about these Terms? Contact us at medvelohealth@gmail.com.